macOS Support Essentials 10.15


macOS Support Essentials 11 has arrived

We’re now teaching the most up-to-date mac support course: macOS Support Essentials 11. If you want to support the newest mac devices and get the latest ACSP certification, we recommend the Big Sur support course.

Get Professionally Certified to Support macOS 10.15 (Catalina)

macOS Support Essentials 10.15 Apple Certified Course represented by ACSP logo
macOS Support Essentials 10.15 is a three-day course that teaches the skills and certification to support macOS Catalina users. This course prepares you to pass the Apple Certified Support Professional (ACSP) certification for macOS 10.15. Please note that the ACSP exam is currently provided by Pearson Vue.

macOS Support Essentials 10.15 Course Objectives

This course is designed to teach the basic techniques for installing, configuring, and troubleshooting macOS 10.15. Using presentations, demonstrations, group discussion, and hands-on labs, macOS Support Essentials 10.15 teaches:

  • How to troubleshoot macOS Catalina with 10.15 tools and resources
  • The latest features and functionality of macOS Catalina
  • How to successfully prepare for the ACSP 10.15 certification exam

macOS Support Essentials 10.15 Topics

Installation and Configuration
Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.

User Accounts
Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.

File Systems and Storage
Participants learn to manage file systems, storage, encryption, permissions, and file sharing.

Data Management
Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.

Apps and Processes
Participants install, manage, and troubleshoot apps, and manage documents.

Network Configuration
Participants manage basic and advanced network settings and troubleshoot network issues.

Network Services
Participants manage network services, host sharing, and a personal firewall.

System Management
Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.

Who Should Take macOS Support Essentials 10.15

  • Help desk specialists, technical coordinators, service technicians, and IT professionals who need to support macOS 10.15
  • Technical support personnel in businesses that use Macs for general productivity or creative design
  • Technical coordinators or power users who manage networks of computers running macOS, such as teachers and technology specialists who manage classroom networks or computer labs
  • Resellers, distributors, systems integrators, and consultants who are selling Mac computers
  • Anyone wanting to advance their career with the ACSP certification

Required Knowledge for the macOS 10.15 Support Course

Please note that although this is an introductory course, a certain amount of prior knowledge will greatly enhance the effectiveness of the course. For example:

  • The material assumes you have a basic understanding of macOS skills and terminology
  • It’s advisable to have either an IT background or some basic computer troubleshooting knowledge
  • Prior attendance of the Getting Started with macOS or Mac Support for Windows Techs courses is ideal
  • If you’re in any doubt about your suitability for this course, please call us on (+44) 0203 507 1728

What Our Students Say

Where’s the Training Centre?

We run classroom courses at 71-73 Carter Lane, London, EC4V 5EQ and Maidstone House, Maidstone, Kent, ME15 6AT. But don’t forget that we also offer trainer-led online training and private onsite training too. If you’ve got several team members to train, it might be more cost-effective for us to come to you.


Not ready to book? Find out more about us