ACiT Course – Apple Certified iOS Technician
About the Apple Certified iOS Technician ACiT Course
Does your business rely on iOS devices? Do you support iOS devices and need a reliable way to service these in-house if the hardware fails? Do you want to work for Apple Store as a Genius or work for an Apple Authorised Service Provider (AASP)? If the answer to any of these is “Yes”, you need to take the ACiT course and become Apple Hardware Certified.
Please note that the ACiT certification by itself does not allow a technician to order Apple parts. Apple parts are ordered via the GSX system, which only AASPs and Self-Certified Repair centres have access to. Information on becoming authorised for servicing Apple products can be found at http://www.apple.com/support/programs
The Apple Certified iOS Technician ACiT 7-day course and certification verifies your ability to perform basic troubleshooting and repair of iOS devices, such as the iPhone or iPad. The ACiT certification exams emphasise identifying and resolving common iOS problems and using Apple Service and Support products and practices to effectively repair Apple hardware.
This course encompasses all training required to pass the certification exams associated with becoming an Apple Certified iOS Technician (ACiT). The course is a mixture of leader-led theory and extensive hands-on practicals, including take-apart sessions with the latest Apple iOS devices.
Both exams are included in the course cost. On passing both you will receive the ACiT Certification directly from Apple.
Some basic IT knowledge is advisable and some basic knowledge of using an iOS device is preferred.
If you’re in any doubt about your suitability for this Apple certification program, please call our training pros on (+44) 0203 507 1728. We’ll be pleased to discuss your training needs in more detail.
Who Should Take the ACiT Course?
The ACiT AppleCare service certification is intended for:
- Technicians employed by an Apple Store
- Apple Authorised Service Provider (AASP) or Self Servicing Account (SSA)
- People who need to demonstrate their knowledge of technician-level service and support skills
- For people not employed by Apple directly or by an AASP or SSA, attaining ACiT certification verifies skills and knowledge that may be sought by a prospective employer, such as an Apple Reseller or a self-servicing entity such as a school
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ACiT Training Course Outline
Day 1, 2 and 3: Apple Service Fundamentals
Managing Customer Interactions (includes Customer Experience Skills), Documenting Customer Interactions, Basic Troubleshooting, Determining Service Levels, Technician Safety (includes the Safety First and Embedded Battery Safety), ESD precautions, Open Q&A and Exam Preparation (Including Review Quiz), Apple Service Fundamentals Certification Exam
iPhone Overview: controls and navigation, iPad Overview: controls and navigation, Apple Watch Overview: controls and navigation, Apple TV Overview: controls and navigation, Touch ID features and related services, Apple-specific iOS device features and components, Features and services that use the Secure Element, Services and features that use NFC. NFC controller technology explained, Motion Coprocessor technology explained, Taptic Engine technology explained
iOS Overview: key features and troubleshooting, iOS Phone, FaceTime and Messages, iOS Mail: setting up mailboxes and VIPs, iOS alerts and notifications: Control Centre and Notification Centre configuration and features, iOS security. Passcodes, encryption and privacy settings. Wallet app and Restrictions.
Apple ID Overview: Creating and Managing Apple IDs and their usage, iCloud Overview: Features, syncing content, iCloud Drive, iCloud Photos, Find My iPhone, Family Sharing and Continuity, List common Apple-operated services that use iCloud, Explain best practices to manage iCloud storage.
iOS Care & iOS Diagnosis
Device setup and activation process. Troubleshooting iOS configuration. SIM Card Alerts, Backups: Using iTunes and iCloud for backups, Troubleshooting battery-related issues, Device Maintenance, optimising iOS usage.
The Evaluation process: Learn correct engaging questions to better troubleshoot a customer issue. Access the right resources to evaluate the device and issue, The Isolation process: Discover how to identify specific questions that help to isolate the exact problem space in which a customer’s issue resides, iOS Tools and Diagnostics: Overview of the diagnostics available to monitor and troubleshoot iOS devices.
Day 5: Servicing iOS Devices & Take-apart Labs
Servicing iOS Devices
Learn how to use official Apple documentation, approved tools, and appropriate service strategies to safely repair iOS Devices, Discover how to identify specialised tools, fixtures, or procedures required to service the iPhone 5 and iPhone 6 range.
iPhone 5 Take Apart and Troubleshooting: Component isolation and take apart, iPhone SE Take Apart and Troubleshooting: Component isolation and take apart, iPhone 6 Take Apart and Troubleshooting: Component isolation and take apart, iPhone 6 Plus Take Apart and Troubleshooting: Component isolation and take apart, iPhone 6s Take Apart and Troubleshooting: Component isolation and take apart, iPhone 6s Plus Take Apart and Troubleshooting: Component isolation and take apart
Day 6 and 7: Troubleshooting, Revision and Examination
iPhone 7 Take Apart and Troubleshooting: Component isolation and take apart, iPhone 7 Plus Take Apart and Troubleshooting: Component isolation and take apart, iPhone 8 Take Apart and Troubleshooting: Component isolation and take apart, iPhone 8 Plus Take Apart and Troubleshooting: Component isolation and take apart, iPhone X Take Apart and Troubleshooting: Component isolation and take apart
Open Q&A and Exam Preparation (Including Review Quiz), Apple Certified iOS Technician (ACiT) Service Certification Exam.
Where’s the Training Centre?
We run this course at 71-73 Carter Lane, London, EC4V 5EQ, but don’t forget that we offer onsite training too. If you’ve got several team members to train, it might be more cost-effective for us to come to you.