macOS Support Essentials 11


ACSP training for macOS Support Essentials 11

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macOS Support Essentials 11 is a three-day course taught by our Apple Certified Trainers. You’ll learn everything from updating, reinstalling, and configuring macOS Big Sur to setting up network services like Content Caching. This course is designed to help you pass the Apple Certified Support Professional certification exam for macOS 11.

Are your devices on the latest macOS 11 Monterey?
We’re now offering the new macOS Support Essentials 11 training course for those that have already updated their systems to macOS 11 Monterey.

What you’ll learn on macOS Big Sur training

On this course you’ll learn how to install, configure, and troubleshoot macOS 11.

Our Apple Certified Trainers will use presentations, demos, group discussion, and hands-on labs to teach:

  • The latest features and functionality included in macOS Big Sur
  • Using Apple tools and resources to troubleshoot macOS 11 Big Sur
  • How to pass the Apple Certified Support Professional certification exam

Where and when do you want to train?

Virtual training

Take this course in a trainer-led virtual format at 9am-5pm in six time zones: UTC, UTC +1, UTC +3, UTC +4, UTC +12, and UTC -4.

Classroom training

Take this course at our modern and convenient Apple training centre near Liverpool Street Station in central London.

Contents of the macOS Big Sur support course

The macOS Support Essentials 11 course covers the updated system utilities and new features in macOS Big Sur. This includes security and privacy, Control Center, Notification Center, Safari, system extensions, recovery, Startup Security Utility, and Signed System Volume. See an overview of the topics covered below.

Installation and configuration

Introduction to macOS
Update, upgrade, or reinstall macOS
Set up and configure macOS
Use the command-line interface
Update macOS

File systems

Manage file systems and storage
Manage FileVault
Manage permissions and sharing
Use hidden items, shortcuts, and file archives

Apps and processes

Install apps
Manage files
Manage and troubleshoot apps

Network services

Manage network services
Manage host sharing and personal firewall

User accounts

Manage user accounts
Manage user home folders
Manage security and privacy
Manage password changes

Data management

Manage system resources
Use metadata, Siri, and Spotlight
Manage Time Machine

Network configuration

Manage basic network settings
Manage advanced network settings
Troubleshoot network issues

System management

Troubleshoot peripherals
Manage printer and scanners
Troubleshoot startup and system issues

Who should take macOS Support Essentials 11?

This ACSP training course is ideal for anyone who needs to support, troubleshoot, or optimise macOS Big Sur. Some typical course takers include:

  • Help desk specialists, technical coordinators, service technicians, and IT support professionals
  • Technical support personnel in businesses that use Macs for productivity or creative design
  • Technical coordinators or power users who manage networks of computers running macOS
  • Teachers and technology specialists who manage classroom networks or computer labs
  • Resellers, distributors, systems integrators, and consultants who are selling Mac computers
  • Anyone wanting to advance their career with the Apple Certified Support Professional certification

Prerequisites for macOS Big Sur training

While this is an introductory course, you should have some fundamental knowledge to benefit from it fully. We recommend trainees have:

  • A basic understanding of macOS skills and terminology
  • An IT background or some basic computer troubleshooting knowledge
  • Knowledge equivalent to our Getting Started with macOS or Mac Support for Windows Techs courses

If you’re in any doubt about your suitability for this course, please call us on (+44) 0203 507 1728.

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Where’s the training centre?

We run classroom courses at 50 Liverpool Street, London, EC2M 7PY. But don’t forget that we also offer trainer-led online training and private onsite training too. If you’ve got several team members to train, it might be more cost-effective for us to come to you.


Not ready to book? Find out more about us