Influential Training FAQ

Q: Why Influential Training?

A: Formerly Amsys Training by Influential, we offer the full range of Apple Certified OS X Technical Training Courses. By partnering with the best in the business, we give you access to courses and instructors that meet all your technical and application training requirements. Our locations in central London and Kent are kitted out with state-of-the art equipment—all you need to do is show up.

We also offer a “classroom in a box” option for organisations who prefer on-site training, in the UK or around the world.

Our trainers’ real-world experience informs all our courses, from the Apple-certified syllabus to our bespoke advanced courses.

Q: I see you’re an Apple Authorised Training Provider (AATP). What’s that?

A: We are indeed an Apple Authorised Training Provider, and we have an excellent relationship with Apple. To become an Apple Authorised Training Provider both the training environment and the trainers must meet Apple’s exacting standards. Our trainers are frequently tested by Apple to ensure we offer the best training experience possible. Our Apple training courses are taught with official Apple course materials.

Booking a Course

Q: How do I book a course?

A: The easiest way is to book a course online by selecting a date and adding the course to your basket. At checkout, you can choose to pay by credit or debit card or ask us to send you an invoice. If you prefer, you can call us on (+44) 0203 507 1728 and we’ll take your booking over the phone.

Q: If I have a question or need more information who can I contact?

A: A member of the training team will gladly help you. You can email them at or if you would like to speak to someone then please call us on (+44) 0203 507 1728.

Q: Where do I find your course schedule?

A: Our schedule for each course can be viewed online.

Q: Where can I find your Terms and Conditions?

A: Our Terms and Conditions can be found here.

Courses & Exams

Q: What is the agenda for a typical training day?

A: A usual course will start at 9.30am and finish around 5pm. Courses begin promptly, so we encourage trainees to arrive at least 15 minutes before the scheduled start time to enjoy refreshments and get settled in. A 30-45 minute lunch break will be provided approximately halfway through the course, as well as two 15-minute breaks.

Q: How many trainees are in each course?

A: For the optimal training experience, courses are capped at eight people for the more complex server courses and 10 for the client courses. Each trainee is provided their own system and materials.

Q: Are there any prerequisites for training courses?

A: Prerequisites vary depending on the course you are considering. All prerequisites are listed on the course detail page.

Q: When can I take the exam?

A: The certified exams are administered at the end of the final day of each course. The instructor offers a review session and tips to best prepare you for the exam. The time allotted for the exam is two hours.

Q: What happens if I’m not ready to take the exam on the final day of the course?

A: If you feel you’re not ready to take the exam, you are welcome to come back at a later date to take the exam. You can contact a member of our training team to arrange this.

Q: What happens if I don’t pass the exam?

A: You are welcome to retake the exam, but you’ll need to pay the relevant exam fee levied by Apple. The retake must be taken at least seven days after the previous take.


Q: What is a valid form of payment?

A: We accept Visa, Mastercard, company purchase orders, and personal cheques. Payment must be made before the course starts.

Q: What if I have a confirmed seat in the class and then have to cancel or postpone it?

A: It depends on the amount of notice you are able to provide and if we are able to fill the open slot. For a full explanation, please take a look at our terms and conditions.