ACMT Course – Apple Certified Mac Technician


ACMT has gone — but you can still learn Mac repair

Apple officially retired the public ACMT course on May 19, 2020. The good news is, we have a replacement: the Amsys mac Technician Workshop. This Apple mac repair course provides all the skills you need to get started as an Apple mac repair technician.

About the ACMT Course 2019

Learn how to repair Apple Mac hardware and become an Apple Certified Macintosh Technician (ACMT) with Apple’s approved training course for the UK and Ireland. Apple Certified Mac Technician (ACMT) certification verifies your ability to perform basic troubleshooting and repair of both desktop and portable Macs, such as iMac and MacBook Pro.

Apple Certified Macintosh Technician 2019 (ACMT) is the latest version of the official Apple seven-day course and certification for all engineers who want to repair Apple Macs. The ACMT course covers four days. The course has the Apple Service Fundamentals three-day course and the Apple Service Fundamentals exam as prerequisites. For this reason our Apple mac technician training includes both courses in one convenient bundle. You can find out a little more about the ACMT course content below. You need to take both, so we don’t offer them separately.

The course is a mixture of leader-led theory with comprehensive and extensive hands-on practicals, including take-apart sessions on the latest Apple desktop and portable hardware.

Important: The ACMT certification by itself does not allow a certified Apple Mac technician to order Apple parts. Apple parts are ordered via the GSX system, which only AASP’s and Self Certified Repair centres have access to. Information on becoming authorised for servicing Apple products can be found here.

ACMT Course Prerequisites

Some basic knowledge of using a computer (macOS preferred)

If you’re in any doubt about your suitability for the ACMT course, please call our training pros on (+44) 0203 507 1728. We’ll be pleased to discuss your training needs in more detail.

Not ready to book? Find out more about us

Who Should Take ACMT Certification Training?

The Apple Certified Technician certification is intended for:

  • Technicians employed by an Apple Store, Apple Authorised Service Provider (AASP), or Self Servicing Account (SSA)
  • People wanting to demonstrate their knowledge of technician-level service and support skills
  • For people not employed by Apple, an AASP, or an SSA, the certification verifies the skills and knowledge sought by employers such Apple Resellers and self-servicing entities such as schools

The two exams which will be taken to get you ACMT Certified are: SVC-19A and MAC-19A

ACMT Technician Training Outline

Apple Service Fundamentals

Day 1:

Customer Experience Skills and Managing Customer Expectations, Using Your Resources, Determining Service Levels, Documenting Customer Interactions

Day 2:

ESD Precautions, Recognising Safety Issues, Embedded Battery Safety, Basic Troubleshooting

Day 3:

OS X Setup and Maintenance, OS X File System, OS X Permissions, OS X User Accounts, OS X Security, Time Machine
Apple Service Fundamentals Exam (SVC-19A)

Apple Certified Mac Technician

Day 4

Time Machine, Connectivity, Mac Troubleshooting, OS X Troubleshooting Tools, Troubleshooting Startup Issues,

Day 5

Troubleshooting Startup Issues, Service Guides, Service Diagnostics, Power Management, Repairing all Macs

Day 6

Repairing all Macs, Servicing Mac mini, Servicing Mac Pro, Servicing iMac

Day 7

Servicing iMac, Servicing MacBook Air, Servicing MacBook, Servicing MacBook Pro 13-inch, Servicing MacBook Pro 15-inch,
ACMT Mac Service Certification Exam (MAC-19A)

Where’s the Training Centre?

We run this course at 71-73 Carter Lane, London, EC4V 5EQ, but don’t forget that we offer onsite training too. If you’ve got several team members to train, it might be more cost-effective for us to come to you.