macOS Support Essentials 10.14

macOS Support Essentials: Official Apple Course

macOS Support Essentials 10.14

macOS Support Essentials 10.14 is a three-day course featuring Apple’s official syllabus and hands-on labs. The course equips you with the skills and experience needed to support Macs at work or college. Study at our state-of-the-art training centre in central London or on-site at your own offices. Your course will be led by one of our master trainers in a class size of eight or under, so you’ll get a lot of one-on-one attention.

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macOS Support Essentials training course

Certifying as an Apple Certified Support Professional (ACSP)

To certify as an ACSP, you’ll need to pass the macOS Support Essentials exam. The exam is multi-choice and lasts 90 minutes. It is not compulsory, so please add the exam to your order if you want to certify.

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Course Overview

Day One

Starting from the beginning, we’ll teach you how to install and configure macOS, covering setup, managing software updates, creating and managing user accounts, and file system security.

Day Two

On day two, we’ll look in more detail at usage management including permissions, system resources, compression and backup solutions, and application and document management.

Day Three

On the final day, we extend your knowledge beyond one Mac by introducing you to networking Apple computers including basic networking theory, configuration, and troubleshooting. We wrap the course up with a collection of system troubleshooting modules.

Please scroll down for a more detailed dive into the course content.

If you’re in any doubt about your suitability for this course, please call our training pros on (+44) 0208 645 5806. We’ll be pleased to discuss your training needs in more detail.

Course Prerequisites

While this is an introductory or entry-level course, a certain amount of prior knowledge will greatly enhance the effectiveness of the course. For example:

  • The material assumes you have a basic understanding of macOS skills and terminology
  • It’s advisable to have either an IT background or some basic computer troubleshooting knowledge
  • Prior attendance of Getting Started with macOS is ideal

Who Should Take macOS Support Essentials?

  1. Help desk specialists, technical coordinators, service technicians, or IT professionals who need to support users of macOS systems
  2. Technical support personnel in businesses that use Macs for general productivity or creative design
  3. Technical coordinators or power users who manage networks of computers running macOS, such as teachers and technology specialists who manage classroom networks or computer labs
  4. Resellers, distributors, systems integrators, and consultants who are selling Mac computers

Train in London or at Your Offices

We schedule two macOS Support Essentials courses a month at our training centre in London, so you have plenty of choice. We restrict our class size to a maximum of eight delegates so that each student gets the right amount of one-on-one attention. You can book yourself in to any of our courses at the bottom of this page.

If you’ve got three or more delegates to train, you may prefer to consider on-site training. Our master trainers travel all over the world delivering training at company offices. It’s cost effective and the least disruptive way of training multiple team members.

If you’re in any doubt about your suitability for this course, please call our training pros on (+44) 0208 645 5806. We’ll be pleased to discuss your training needs in more detail.

If you’re in any doubt about your suitability for this course, please call our training pros on (+44) 0208 645 5806. We’ll be pleased to discuss your training needs in more detail.

Detailed Course Contents

macOS Support Essentials is the best way of studying for and achieving formal certification in supporting Apple’s macOS operating system. This course includes a vast amount of critical knowledge for Apple IT support professionals, so it really is a must-attend if you look after Macs. Here’s more detail about what you’ll learn:

Installation and Configuration

Prepare and partition the drive, install macOS High Sierra, use the installer log files to verify a successful installation, boot to macOS Recovery, configure macOS High Sierra with the Setup Assistant, install configuration profiles, understand macOS software updates, and get tips and techniques for troubleshooting an installation problem.

User Accounts

Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, resetting passwords, and managing Keychain passwords.

File Systems and Storage

File systems supported by macOS High Sierra, Disk Utility and file repair, encryption with FileVault, file sharing permissions and troubleshooting, System Integrity Protection overview.

Data Management

Learn about root volume, file system layout, preferences, managing hidden items, and file types unique to macOS High Sierra (i.e., bundles and packages), Metadata in macOS, Spotlight, Siri, file archives, disk images, archiving and restoring data with Time Machine, managing backup data, and how to access the data outside of Time Machine.

Applications and Processes

Applications supported in macOS High Sierra, application security, installation and troubleshooting of applications, uninstalling applications, managing Gatekeeper, Sandboxing, Quick Look, advanced features such as auto save, versions, resume, and iCloud integration, as well as iCloud Drive feature.

Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, Wi-Fi, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements, and using VPN.

Network Services

Connecting to common network resources, SMB, AFP, NFS, WebDAV, and FTP connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. VNC and SSH, remote management, enabling network services on a macOS High Sierra client, peer-to-peer collaboration, AirDrop, and Firewall, as well as techniques to isolate server issues from client and network issues.

System Management

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launch and login window startup items.

macOS Support Essentials

If you’d like to take our macOS Support Essentials course, please tell us more here or call us on (+44) 0208 645 5806.

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ACSP Certification Exam

You can add an exam to the cart when booking a course, or just add this to your cart if you only want the exam. We’ll call you to arrange dates when we receive your order.