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Detailed Course Contents
macOS Support Essentials is the best way of studying for and achieving formal certification in supporting Apple’s macOS operating system. This course includes a vast amount of critical knowledge for Apple IT support professionals, so it really is a must-attend if you look after Macs. Here’s more detail about what you’ll learn:
Installation and Configuration
Prepare and partition the drive, install macOS High Sierra, use the installer log files to verify a successful installation, boot to macOS Recovery, configure macOS High Sierra with the Setup Assistant, install configuration profiles, understand macOS software updates, and get tips and techniques for troubleshooting an installation problem.
Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, resetting passwords, and managing Keychain passwords.
File Systems and Storage
File systems supported by macOS High Sierra, Disk Utility and file repair, encryption with FileVault, file sharing permissions and troubleshooting, System Integrity Protection overview.
Learn about root volume, file system layout, preferences, managing hidden items, and file types unique to macOS High Sierra (i.e., bundles and packages), Metadata in macOS, Spotlight, Siri, file archives, disk images, archiving and restoring data with Time Machine, managing backup data, and how to access the data outside of Time Machine.
Applications and Processes
Applications supported in macOS High Sierra, application security, installation and troubleshooting of applications, uninstalling applications, managing Gatekeeper, Sandboxing, Quick Look, advanced features such as auto save, versions, resume, and iCloud integration, as well as iCloud Drive feature.
Basic networking configuration, TCP/IP networking, Ethernet, Wi-Fi, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements, and using VPN.
Connecting to common network resources, SMB, AFP, NFS, WebDAV, and FTP connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. VNC and SSH, remote management, enabling network services on a macOS High Sierra client, peer-to-peer collaboration, AirDrop, and Firewall, as well as techniques to isolate server issues from client and network issues.
Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launch and login window startup items.